Corolla 2014 radio malfunction

anyone had any issues with a frozen screen
That's one of the most frequent problem reported on this forum and others for units with navigation. I assume that's your case. Alleged solutions vary from resetting the unit (holding power), disconnecting battery for 15 minutes, or changing the head unit...
In many cases, the system just want a new updated SDcard for map data like (may be cheaper on eBay).
Check for updates here .